As business and civic leaders kick off their ambitious plans for 2014, what will be the major drivers behind success throughout this year - and the next?

Social futurist and chairman of the 2020Plus Think Tank, Mal Fletcher, speaks to this in this interview with Future Radio in the UK.

This year, he says, will be the year of Big Service, with new approaches to Big Data, ssocial innovation, the 'new' ethics and people empowerment through collaboration. Mal is speaking with Susanne Anderson.



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