 |
Mal in The Guardian
'Recent research shows that almost 14 million people in the UK have either changed or considered changing their bank, healthcare or utility provider in the past year because they didn't feel they were getting 'anything back' from the relationship and found that one in 10 of us are set to terminate supplier agreements due to a lack of trust or respect,' writes Mal Fletcher in an article published this week in The Guardian's Public section online.
'The research highlights a renaissance of traditional values such as trust and security.' Mal continues. 'These are traits more commonly associated with personal relationships that are now creeping into the decision-making process when people choose service providers, in both the private and public sectors.'
The research, undertaken by the Benenden Healthcare group, one of the UK's leading health care providers, was part of a campaign seeking to measure consumer attitudes in the midst of recession.
It asks the question, 'Are consumers looking for a more traditional level of service in the face of the economic downturn?'
Read The Guardian article by Mal at: http://www.guardianpublic.co.uk/service-providers.
|
Keywords: guardian | the guardian | consumer
|
 |
 |
Want to keep in touch with what Next Wave is doing each month? Enter your email address below.
|
 |
I want to commend you for the good work you are doing. I'm a 28 year old minister [in Ghana] whom God has called to ... bring together God's people to fight against issues that are killing the youth of today. [My ministry] would like to affiliate itself with your ministry.
prophet alfred , Ghana
Mal, I heard you speak at Abundant Life Church.
I came straight home from hearing you to send this email & will follow Next Wave & EDGES TV.
Jack, United Kingdom
I truly appreciate Mal's words of encouragement. I'm looking forward to his return to Speak the Word Church, USA, this May. He left quite an impression on his last visit. Keep up the good work.
John, United States
Send us your feedback |
|